April American Programmer

4 | 1996

	The Never-Ending Skills Crisis: Lessons from the Past
	Taking Your Incident Response Plan to the Next Level: Follow Up and Continuous Improvement
	Analytics/Behavioral Modeling and Personalization Among Top CX Techs
	Cognitive Enterprise Business Scenarios
	The Cutter Edge: Today's Best Architecture, What's Hindering CX Efforts, Bookstore Event, On-Demand BA Webinar
	In the Game: Design Concepts and Gamification for CX Management