August 2000 IT Metrics Strategies

8 | 2000

ITMS subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.

Research
Experts
About
Arthur D. Little

	It’s Time to Address Long-Term Work-from-Home Issues
	CX Management in the Enterprise, Part XI: Main Challenges to Adoption
	Maintaining Customer Loyalty During & After a Crisis
	5 Steps to an Effective BA Process
	Enterprise Architecture: A Key to Unlocking the Value of Acquisitions
	The Future Really Is Right Now: The Business Acumen Imperative

August 2000 IT Metrics Strategies

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