Executive Update

CX Management in the Enterprise, Part XI: Main Challenges to Adoption

Posted July 22, 2020 in Data Analytics & Digital Technologies
Part XI of this Executive Update series on customer experience (CX) management in the enterprise covers the major issues and stumbling blocks that organizations tell us are holding back their CX efforts.
About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), cognitive systems, machine learning, conversational computing, and advanced analytics. He also… Read More
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