October 1997 American Programmer

10 | 1997

	Chinese Wall: An Information Security Approach
	Managing Customer Relationships: Challenging Some Old Assumptions May Usher in the Future
	The Key to Getting to Your Customers Is to Get Beyond Yourself
	The Changing Face of Marketing: Understanding How Customer-Managed Interactions Fit Alongside CRM and Change Consumer Engagement
	New Strategy, Same Goal: Deriving Greater Value from Customer Interactions
	Customer-Managed Information and Relationships Survey Data