| Introduction Letters to the Editor Managing Outsourcing Expectations: Productivity Benchmarks, Baselines, Service Levels, and Other Quandaries An Effective Strategy for Managing Outsourcing with Measurement Using the CMM for Contract Requirements and Managing Outsourcing Offshore Outsourcing: The Alternatives, Key Countries, and Major Challenges Offshore Outsourcing: "They Lived Happily Ever After"? or "Something Wicked This Way Comes"? When Outsourcing Costs More Than It Saves Over the past decade, the concept of outsourcing has not only become popular, it has become a "mega-business." But because the outsourcing activity has become so large, expensive, complex, and mission critical, the risks have grown also. Several mega-deals have collapsed, leaving both the client and the outsourcing vendor embarrassed and frustrated. Even a medium-sized outsourcing project is prone to problems and outright failures. As a result, it has gradually become more evident that careful management of expectations -- by both parties -- is crucial before, during, and after an outsourcing contract is signed. This issue of the Cutter IT Journal looks at those management issues from several perspectives. |
10 | 1999
