People like to complain about software quality, and with good reason. Who has not experienced the stages of grief (concern, fear, horror, anger, resignation) that follow a "fatal exception" notification indicating that you've lost work? Yes, software quality should be better. But software users' self-righteous complaining doesn't help the situation. In the article "Why Software Is So Bad" published in the July/August 2002 issue of Technology Review, Charles C.

A year ago, in the March 2002 issue of CBR , we dealt with the perennial and difficult topic of project management. The charter of CBR calls for occasionally revisiting such foundational topics to present updated information. That's what we're doing this month.