Business Transformation Requires Transformational Leaders
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Insight
THE STATE OF THE DATA WAREHOUSE INDUSTRY: TRENDS AND NEW DIRECTIONS -- PART I by Curt Hall
The past year has seen a lot of changes in the data warehouse industry. New companies, products, and technologies have entered the market or appear just over the horizon.
BACK TO THE BASICS: METRICS THAT WORK FOR SOFTWARE PROJECTS by Dwayne Phillips
Metrics are powerful tools, but they are not popular with people caught in tough projects.
The 1999 Worldwide Benchmark Report: Software Engineering and IT Findings for 1998 and 1999, Part III by Howard Rubin
Human Resources, the IT Market Basket, and the Plight of Metrics
The Interaction of Effort, Development Time, and Defects by Lawrence H. Putnam and Ware Myers
Quantitative Software Management, Inc.
Quantitative Software Management, Inc.
Work product (at a Quality level) =
Efforta x Timeb x Process Productivity
BUSINESS-DRIVEN MEASUREMENT
The area of measurement is a fascinating one because everyone thinks they measure lots of things, yet almost no one does. We think we know what we have, who works for us, their skill sets, the applications they use, how happy our customers are, and the rate at which we're really growing. But, most often, we don't.
Everyone hates to measure. Of course, that's an oversimplification of the world's feelings about data collection and analysis, but it does represent how many of us feel about the return on measurement investments.
Executive Update
Alignment: A Two-Pronged Approach
An interview with Maxwell Hughes, Senior Consultant, Business-IT Alignment Advisory Service
Executive Update
Customer Service Management
The new baseball season is here, and most of us (even those without much knowledge about the sport) could probably select the teams that will finish at the bottom of the standings. You know the ones -- they have few fans, when they do something right their efforts are usually not appreciated, everyone thinks they cost too much, and there are frequent rumors that the franchise may be moved to another city.