Business Transformation Requires Transformational Leaders

Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.

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Insight

Advisor

DCA Starting to Pick Up Speed

Cutter Consortium, Cutter Consortium

Executive Update

Customer Service Management

John Marshall

The new baseball season is here, and most of us (even those without much knowledge about the sport) could probably select the teams that will finish at the bottom of the standings. You know the ones -- they have few fans, when they do something right their efforts are usually not appreciated, everyone thinks they cost too much, and there are frequent rumors that the franchise may be moved to another city.

What's Practical About Software Measurement?

Joyce Statz

What Do Our Metrics Mean?

Richard Zultner

"If I had to reduce my message for management to just a few words, "I'd say it all had to do with reducing variation." -- W. Edwards Deming [3]

First, Get the Front End Right

Lawrence Putnam, Michael Mah, Greg Mah, Tracy Myers, Michael Myers, Alan Myers, Lawrence Myers

The development team settled down in its bullpen one fine Monday morning in April, ready to begin work on its new project. The lead developer said, "You folks start coding. I'll saunter over to executive row and see what they want."

The Secrets of Highly Successful Measurement Programs

Carol Dekkers

Article

Measurement Strategy -- Leveraging What You Know for Business Value

Steve Andriole

BUSINESS-DRIVEN MEASUREMENT

The area of measurement is a fascinating one because everyone thinks they measure lots of things, yet almost no one does. We think we know what we have, who works for us, their skill sets, the applications they use, how happy our customers are, and the rate at which we're really growing. But, most often, we don't.