Executive Update

Customer Service Management

Posted March 31, 1999 | Leadership |

The new baseball season is here, and most of us (even those without much knowledge about the sport) could probably select the teams that will finish at the bottom of the standings. You know the ones -- they have few fans, when they do something right their efforts are usually not appreciated, everyone thinks they cost too much, and there are frequent rumors that the franchise may be moved to another city.

About The Author
John Marshall
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