Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Insight
Integration and divestment form a key part of many corporate strategies. In line with that activity, enterprise architecture (EA) deals with integrating architectures from two or more organizations as they merge or split off architectural components for sale or divestment just as much as it has to support the evolution of architecture within an enterprise.
Executive Update
Customer Satisfaction: The Importance of Keeping a Balance
In the services industry, the importance of customer satisfaction is so apparent that it can hardly be overemphasized. To achieve customer satisfaction, we not only aim at meeting customers’ needs but also advocate the concept of exceeding their expectations by going the proverbial “extra mile” from time to time. But how far should we go in order to satisfy the customer?
In part I of this series of Advisors, I discussed the "Internet of Things" (IoT) and its industry/business counterpart the "industrial Internet" (see "The Internet of Things: Lots of Data, Lots of Opportunities -- Part I").
This Executive Update describes the good, the bad, and the ugly, and sounds a warning for all implementers and adopters of this new technology.
