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The increased capabilities of today's smartphones and tablets have not gone unnoticed by the enterprise, which sees the mobile channel as viable for extending enterprise services into the hands of employees. However, the natural mobility of the smartphone, coupled with its dependence on wireless infrastructure, creates serious headaches for CIOs and IT managers looking to deploy enterprise services into the mobile channel.
Back in 2007, in the first article I wrote for CBR, I relied on my three favorite questions to ask of any new technology trend: What? So what? Now what? Starting with this issue, I'd like to close each installment of CBR by making sure we squarely address the "Now what?" question.
"Benchmarking" is a term borrowed from early 19th-century surveyors. It's about measuring -- but that's only useful if we take the measurements and do something with them. With that in mind, here are three takeaway action points from this issue:
SURVEY DEMOGRAPHICS
This survey examined organizations' mobile device policies, mobile OS platforms, mobile infrastructure technologies, and mobile device use. Thirty-five percent of the 55 responding organizations are headquartered in North America, another 35% in Asia/Australia/Pacific, 25% in Europe, with the remaining 5% in South America and the Middle East.
A friend whose company provides data recovery services mentioned to me that his firm had been hired by a company to delete proprietary information from the mobile phone of an employee it had recently fired. In other words, he was going to have to go through and remove company information from the employee's personal device.
Last month, I said that the biggest challenge facing traditional enterprises seeking to implement Hadoop applications is not a lack of suitable tools, but a shortage of skilled personnel knowledgeable in implementing the technology into corporate IT environments (see "Talent Shor
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