Business Transformation Requires Transformational Leaders

For many companies, customer relationship management (CRM) can be summed up with a line that sounds like the ending of a bad science fiction movie: "If only that power could be harnessed for good."

The Web has changed how we gather information, do our work, buy goods and services, connect with our friends and family, spend our leisure time, and even find a partner or lost friend. It has also transformed the business landscape by changing how organizations conduct their business, connect with their customers and suppliers, and collaborate.

As business and technology leaders, we may occasionally be tempted to pine for the days of old when the pace of life and business was slower and when change management had more to do with the coins in our pocket than ongoing transformational change. We may long for the time before we hopped on the technology bullet train that seems to be stretching our businesses vertically and horizontally daily. Those days, of course, are gone forever.

At the consumer and small business end of the market, customers are flocking to the public cloud due to bargain prices for a plethora of IT services, ranging from simple file backup to sophisticated ERP systems.

The accompanying Executive Report describes an approach that uses enterprise architecture (EA) for compliance with business governance requirements such as the US Sarbanes-Oxley Act of 2002 (SOX).

The accompanying Executive Report addresses the alignment of enterprise architecture (EA), strategy, and portfolio management.

The accompanying Executive Report describes an approach that uses enterprise architecture (EA) for compliance with business governance require