Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Insight
A customer-centric business is an approach to business operations for sustainable profitability through customer loyalty due to the actions of an empowered workforce. In addition to business benefits, a customer-centric approach provides an overall framework for the design, development, operation, and management of IT. This Executive Report by Keith Sherringham and Bhuvan Unhelkar addresses the implementation and operation of a customer-centric business for aligning business and IT.
A customer-centric business is an approach to business operations for sustainable profitability through customer loyalty due to the actions of an empowered workforce. In addition to business benefits, a customer-centric approach provides an overall framework for the design, development, operation, and management of IT. This Executive Report by Keith Sherringham and Bhuvan Unhelkar addresses the implementation and operation of a customer-centric business for aligning business and IT.
In this issue of Cutter Benchmark Review, we turn our attention to a topic that has been increasingly in the public eye: social media. What was originally only an interesting diversion for a small population of techies and college students has quickly and rather explosively become a major social phenomenon — one with cultural, practical, and business implications that become more far-reaching in scope every day. So what does this all mean for us in the IT shop? How do we manage in this environment where so many of the contributing factors are not within our control? And how do we use the information we can gather from social media monitoring (SMM) to set ourselves up for success? Whether or not you have already jumped onto the social media bandwagon, you will find this installment of CBR helpful as you attempt to get a broad overall view of the potential benefits and pitfalls social media represents for your organization.
It's amazing how organizations spend vast sums in the interest of discovering the newest, latest, and most advanced business practices and technologies. They throw their energies behind radical change, while ignoring the improvements that can be made through effective implementation of existing practice.
If social media is unimportant to a company, the company must consider that it is enormously important to its prospects and customers. But a company cannot simply tack it on and expect it to foster satisfied customers and a more innovative enterprise.
