Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans—you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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In this Update, we make the case for stronger customer involvement, clearer governance, quantification of value, and a sharper focus, as we find these elements are the four main reasons implementations of customer journeys fail.
While often neglected, initiatives aimed at improving the employee experience can have an immediate and positive impact on customer satisfaction and, ultimately, the bottom line. Customer experiences do not just happen; they are the direct results of activities by the employees with whom customers come in contact. What can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
We all know that businesses are being disrupted faster than ever before — and innovation launch and adoption cycles are dropping; entrepreneurial startups are one of the main driving forces for this acceleration. Big businesses are hurting — and in the face of a period of economic uncertainty hindering growth — they want in on the act.
Adoption of innovative business models is essential for new market entrants. In the build-versus-buy debate, I vote for buy, but it’s important that the BaaS provider be a trusted partner, not simply a commodity supplier.
In the Cutter Consortium on-demand webinar “4 Key Questions: What You Need to Consider for Successful Digital Transformation,” Cutter Consortium Senior Consultant Johan Treutiger addresses four key questions over four key transformational areas your organization should consider to successfully achieve a digital transformation. In this Advisor, we share four questions asked at the end of the webinar that may help you in your transformation efforts.
In this Advisor, we examine the first two levels of a maturity continuum — customer dissassifaction and customer satisfaction — and discuss the associated behaviors on the part of the service provider.
Jorge Silva presents a radical departure from conventional wisdom. He documents his own experience with his software company to suggest that the historical structure of organizations is outdated and needs to be replaced with a new construct, one with minimal hierarchy and no “bosses.” Silva suggests that this new construct releases creativity and innovation, allows organizations to become nimble and adaptable, and engages employees as leaders and owners.
Culture is defined by the customs, arts, social institutions, and achievements of a particular social group. Workplace culture is the environment that you create for your employees. This includes the mix of organizational leadership, values, traditions, beliefs, interactions, behaviors, and attitudes that contribute to the emotional and relational environment of the workplace. The authors define six drivers that determine the culture of a workplace and provide insight on how these drivers interact to create an environment that is either enabling and energizing or toxic and debilitating, with an extended discussion of the perceived value of people and teams.