Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Recently Published
A business architecture initiative such as business capability modeling can be a challenging endeavor in many organizations. Typically, little clarity exists as to what a business capability is, what business capabilities are used for, and why a business needs them. The challenge is to address these concerns while succinctly articulating why adopting business capability modeling is a good idea.
In Part VI of this Executive Update series on customer experience (CX) management, we examine findings covering the various advanced technologies on organizations’ radar regarding their CX efforts.
Examples of unintended consequences abound in government and the social sciences, but also occur in engineering, business, management, IT governance, and other areas. In this Advisor, we explore some examples.
This Advisor looks at two fundamental project metrics that everyone uses at all levels in the IT organization: size and flow.
This Executive Update describes the unique challenges to quality in the big data domain as well as various approaches to handling and resolving those challenges.
While standard security practices still apply for automation initiatives, there are specific security practices to keep in mind for automation design.
This edition of The Cutter Edge discusses how leaders can prepare themselves for the changes in the software industry; how to master sustainability as technology continues to evolve; what's up and coming with blockchain, and more!
Two major challenges hindering organizations from successfully implementing their customer experience (CX) management initiatives include difficulty defining and mapping just what the customer journey/experience should be and an inability to provide a seamless CX across their different channels. To tackle these issues, organizations are adopting customer journey mapping tools and service blueprints — two different but complementary practices.