Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
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It is crucial that good customer experience (CX) embraces change since it is a given that customers will change as they learn more and continue to engage. This implies the need for a continuous conversation with customers that is more of a continual interaction rather than a face-to-face conversation. It is a way of doing things rather than a thing itself.
It’s not always clear where to begin on analytics projects. This Advisor provides some guidelines on how your business can get started.
Cutter Consortium is conducting a series of surveys on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. We also seek to identify important issues and other considerations they are encountering or foresee encountering in their efforts. Here in Part III, we look at survey findings concerning the benefits and goals organizations hope to achieve with their AI initiatives.
The components embedded in the Data Value Map (DVM) provide a foundational shared language that allows meaningful group conversations to take place; conversations that all parties can understand and to which they can contribute. The two examples illustrated in this Advisor demonstrate how the DVM can help build a shared understanding around organizational data strategies and data projects.
This Update highlights the role of the cloud in big data strategies. In particular, it builds on the characteristics of the cloud and how big data analytics can utilize them.
The knowledgebase is the foundation of business architecture. Without it, we cannot achieve the benefits and vision that the discipline intends to provide. A business architecture knowledgebase enables an organization to do the following:
According to our research, the biggest obstacle to enterprise artificial intelligence (AI) adoption is a lack of available experts skilled in AI development. So how are organizations meeting or planning to meet their AI implementation needs? Results from our ongoing survey examining the adoption and application of AI technology in the enterprise — based on the initial responses from 107 participating organizations worldwide — helps to somewhat clarify this question.
A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.