Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
[This week I address two issues. In the first part, I consider what makes up customer relationship management (CRM). Second, I offer a correction to last week's article that covered the new Oracle BI Suite offerings.]
Free and open source software (F/OSS) is now acknowledged as an important contributor to the global software industry. Although Linux -- probably the most widely recognized F/OSS brand -- has so far attained only about 10% of the worldwide server market, a handful of F/OSS packages have quietly overtaken the market leaders in their respective segments.
In the last few years, all of us in the IT industry, and many of the general public, have come to accept free and open source software (F/OSS) as a fact of life. While some of its more esoteric aspects -- such as the precise distinction between free software and OSS or the enchanted world of F/OSS licensing -- are little understood, most of us could reel off half a dozen or so F/OSS packages.
INTRODUCTION
The process of selecting a content management system (CMS) presents many challenges for an organization. A CMS provides critical tools for how individuals create, share, and use content, thus enabling users to communicate and work more effectively. Any organization that requires knowledge workers should consider a system to reduce the effort of content creation or improve the results of sharing content. However, CMS projects often cost too much, take too long to deliver, and fail to meet users' needs. Why is selecting and implementing a CMS so difficult?
As this issue marks the midpoint in my tenure as CBR editor, I thought it was a good time to acknowledge the people who every month make CBR happen: Cindy, who has the thankless job of keeping us all in line; Karen and Anne, with their invaluable guidance; and Pam and Linda, who every month apply their editing and formatting magic.
Since this is the halfway point of my tenure as editor of Cutter Benchmark Review, I thought this would be a good time to give you, our readers, a tour of our production process. When preparing for a new issue, we typically start by looking at the set of Cutter Online Resource Centers and, trying to balance our coverage of topics amongst them, formulate ideas about what you, our readers, would most value: knowledge management, security, privacy, new IT trends, IT innovation (next issue), and so on.
Content management systems (CMS) have been evolving very quickly in recent years for a number of reasons.