INTRODUCTION

The process of selecting a content management system (CMS) presents many challenges for an organization. A CMS provides critical tools for how individuals create, share, and use content, thus enabling users to communicate and work more effectively. Any organization that requires knowledge workers should consider a system to reduce the effort of content creation or improve the results of sharing content. However, CMS projects often cost too much, take too long to deliver, and fail to meet users' needs. Why is selecting and implementing a CMS so difficult?