Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
Second-generation systematic and people-centric knowledge management (KM) is regularly pursued by proactive enterprises throughout the world. Companies, public institutions, and military organizations are among those that benefit from KM. However, not all attempts at pursuing KM are successful. Often, efforts fail to live up to expectations and managers wonder why.
Mark Cotteleer and Laura Richards, contributing authors for Cutter's Business-IT Strategies Advisory Service, have been doing a series of articles on customer relationship management (CRM) and I've been reading them with interest.
In our prior Business-IT Strategies E-Mail Advisor ( 9 January 2002), we introduced a discussion of our view that history matters when implementing customer relationship management (CRM) in the context of previous (or ongoing) enterprise resource planning (ERP) efforts.
IBM has been running commercials on TV and ads in major magazines arguing that senior executives need to learn about infrastructure. The basic ad, for example has a headline that says:
75% OF ALL IT DOLLARS GO TO INFRASTRUCTURE:
Isn't it time you learned what it is?