Showing 621 - 640 of 1373

The authors observe that many classic change management models fail to consider the significant dimensions of technology and innovation. They recommend devel­oping key performance indicators to track all dimensions of change, which will enable an organization to constantly improve its capability to implement change.They also present a case study.
January 17, 2018 | Authored By: Jagdish Bhandarkar, Namratha Rao
In the services industry, the importance of customer satisfaction is so apparent that it can hardly be overemphasized. To achieve customer satisfaction, we not only aim at meeting customers’ needs but also advocate the concept of exceeding their expectations by going the proverbial “extra mile” from time to time. But how far should we go in order to satisfy the customer?
February 18, 2014 | Authored By: Pranab Chakraborty
Among a myriad of changes, we have seen obsolete technologies mercilessly replaced, witnessed a couple of global economic collapses, and several products and services that we could never have imagined before — like the Internet — have become part of our daily lives. Whenever I see new, life-changing technology, I can’t help thinking: how did we get here so fast? Naturally, countless factors come into play in answering such a question; this Executive Update discusses two of my favorites: applied foresight and transdisciplinary collaboration. 
January 6, 2016 | Authored By: Edgar Barroso
The most common problem we see in RFPs for cloud services is the reuse of tendering materials that were designed for the outright purchase of physical objects. Problems that arise include buyers being unnecessarily specific in the definition of their requirements, buyers trying to impose what they would do in their small data center to an exascale cloud provider servicing thousands of diverse clients, and many others. The best way to spot these problematic approaches is by way of analogy.
August 25, 2016 | Authored By: James Mitchell, Frank Khan Sullivan
It takes a village and ecosystem to provide all the capabilities found in digital twins. To highlight this challenge, the articles in this issue of CBTJ bring to life the various aspects of digital twins uses and applicability.
February 23, 2021 | Authored By: Ron Zahavi