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Web 2.0: It's for Real, and It's All About People

In February 2007 I had the opportunity to work with Gabe Piccoli and Tom Welsh on an issue of Cutter Benchmark Review, exploring what was at that point the new and exciting world of Web 2.0.1 Throw the phrase "Web 2.0" into Google Tren
February 28, 2010 | Authored By: Joseph Feller

Service Functionality: Using IT to Better Serve Your Customers

Imagine yourself walking into Barnes & Noble or any other major book retailer. Perhaps you visit the store about once a month to browse a few books and grab a cup of coffee. You open the store doors and see in front of you one of the staff members sitting behind a counter.
November 30, 2008 | Authored By: Ron Cenfetelli

Twice the Product in Half the Time

With twice the product in half the time™ being a generic goal for industry, what exactly is going wrong in today’s industrial environment? What stops or delays improvements in product delivery, despite embracing practices from Lean and Six Sigma? Why does it take years to get a new product out of the manufacturing plant? This Executive Update explores the “why” of these questions and deep-dives into the solution. 
December 20, 2018 | Authored By: Hubert Smits, Peter Borsella

Global Software Economics

It took the Year 2000 crisis to force the global community to finally understand the need for a global view of information technology and its interactions with bu
February 28, 1999 | Authored By: Howard Rubin
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