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A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.
June 18, 2018 | Authored By: Luke Wiliams
There has been much talk recently regarding a convergence of information security and privacy. Not that this is anything particularly new - convergence has been happening ever since privacy became a concern. After all, privacy requires the implementation of robust information security controls and appropriate safeguards. There are at least 46 privacy breach notice laws in the US alone; understanding and complying with their multiple requirements (to say nothing of the growing number of other national and international privacy laws) will require privacy and information security areas to work together for effective enterprise-wide management.
How do we ensure that we are getting the most from big data, cognitive computing, and whatever lies beyond, to improve the probability of making the right decisions, in the right context, and for the right reasons? We believe that lessons learned in over five decades of Lean Thinking can help guide us forward in this journey, and we will use examples from the financial services industry to illustrate them.
July 7, 2016 | Authored By: Karen Whitley Bell, Steve Bell