Our latest research indicates that organizations overwhelmingly view customer engagement/customer experience management as the most viable use case for applying AI. This finding comes from an ongoing Cutter Consortium survey covering the adoption and application of AI and machine learning technology, based on the initial responses from 105 participating organizations.

Does culture drive success, or is culture emerging from the implementation of carefully considered strategy, structure, and processes inside the organization? Our view is the latter, and the good news is that culture is something that executives can affect.

This Advisor describes three areas of customer experience that are affected by digital transformation: customer understanding, top-line growth, and customer touchpoints.

We can define the real test of maturity through a key set of characteristics that demonstrate acceptance of, and commitment to, the discipline.

In this Advisor, we highlight a few AI applications that Indian banks have implemented to enhance customer experience. 

We hope the articles in this issue provide you with new perspectives on blockchain’s potential as a game-changing technology now and in the future.

2018 is a defining year for the commercial adoption of blockchain. Initiatives in various industries have reached a maturity threshold, marked by a transition of focus from experimental proof of concept projects toward production use.

2018 is a defining year for the commercial adoption of blockchain. Initiatives in various industries have reached a maturity threshold, marked by a transition of focus from experimental proof of concept projects toward production use.

With all the focus on “exciting” AI applications, it’s sometimes hard to get a broader overview of how the market is actually developing.

DevOps practices and cloud platforms can catapult enterprise technology forward, improving consumer responsiveness, time to market, throughput, and resilience, but they depend on continuous improvement to become internalized and self-sustaining.

Blockchain protocols have the potential to facilitate a fundamental shift in the Internet business model from its current status, where the user is the product, to a future model, where the user is the customer and the user’s data always remains in the user’s control.

Blockchain protocols have the potential to facilitate a fundamental shift in the Internet business model from its current status, where the user is the product, to a future model, where the user is the customer and the user’s data always remains in the user’s control.

Blockchain has the potential to transform and disrupt the food and retail industries. Giving access to real-time, auditable, trustworthy information on an immutable ledger about the origin, processing, and handling of food will change how consumers make purchasing decisions, level the playing field for high-quality products, and enable new possibilities in consumer, inventory, and supply chain analytics.

One of the major use cases for blockchain is smart contracts. Does it make sense for your organization to use smart contracts? In this article, we describe smart contracts, including a discussion of how they work and the possible benefits of using them. We also examine the downsides of their use and offer further considerations for the reader.

One of the major use cases for blockchain is smart contracts. Does it make sense for your organization to use smart contracts? In this article, we describe smart contracts, including a discussion of how they work and the possible benefits of using them. We also examine the downsides of their use and offer further considerations for the reader.

As businesses adopt blockchain technologies, the eco­sphere is going to need a specified intermediary agent whose core function is to manage disparate motives, ideologies, and inclinations. If left unaddressed, tensions may morph into enacted tribalism, and a major disjunct will appear between stakeholder groups — potentially stopping the so-called revolution in its tracks.

As businesses adopt blockchain technologies, the eco­sphere is going to need a specified intermediary agent whose core function is to manage disparate motives, ideologies, and inclinations. If left unaddressed, tensions may morph into enacted tribalism, and a major disjunct will appear between stakeholder groups — potentially stopping the so-called revolution in its tracks.

The ability to link smaller chunks of capabilities and resources together into patterns that generate value may hold the key to a more modern enterprise.

Organizations that desire to leverage business architecture for transformation, better strategy execution, or various types of decision making need to build their business architec­ture knowledgebase first before they can fully benefit from the discipline. This Executive Update is the first in a series that describes how to accelerate the development of an organization’s business architecture. 

The main benefit organizations seek to obtain from adopting AI is the ability to create new ways of automating business processes.

This Advisor examines initial survey findings pertaining to the establishment of dedicated enterprise AI groups and the reason such groups oversee enterprise AI efforts.

In this Advisor, we explore the concept of itamae and the role of leadership on the road to agility.

Clearly, if your bit of code must talk to a database over here and a Web server over there, then a bit of architecture goes a long way.

Here in Part II, we examine findings pertaining to the establishment of detailed strategies for enterprise adoption and dissemination of AI across the organization, status of “chief AI officers," and budgeting for AI.

Here in Part II, we examine findings pertaining to the establishment of detailed strategies for enterprise adoption and dissemination of AI across the organization, status of “chief AI officers," and budgeting for AI.