To cope with the disruption of digital transformation, an incumbent should combine its advantages with those of insurtechs, including a service mindset.

It’s not always clear where to begin on analytics projects. This Advisor provides some guidelines on how your business can get started.

Cutter Consortium is conducting a series of surveys on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. We also seek to identify important issues and other considerations they are encountering or foresee encountering in their efforts. Here in Part III, we look at survey findings concerning the benefits and goals organizations hope to achieve with their AI initiatives.

Cutter Consortium is conducting a series of surveys on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. We also seek to identify important issues and other considerations they are encountering or foresee encountering in their efforts. Here in Part III, we look at survey findings concerning the benefits and goals organizations hope to achieve with their AI initiatives.

As IT dependency continues to increase within all industries, IT governance disclosure might well become a critical piece of the non-financial information on most annual reports. As such, boards will increasingly be incentivized to disclose on the matter, increasing their own expectations of executive management. This Executive Update offers some examples from the field for boards and executive management to use to set up and ensure an adequate disclosure strategy.

In this Advisor, I offer one company’s experience of moving to a cloud HRIS system.

The components embedded in the Data Value Map (DVM) provide a foundational shared language that allows meaningful group conversations to take place; conversations that all parties can understand and to which they can contribute. The two examples illustrated in this Advisor demonstrate how the DVM can help build a shared understanding around organizational data strategies and data projects.

This Update highlights the role of the cloud in big data strategies. In particular, it builds on the characteristics of the cloud and how big data analytics can utilize them.

The knowledgebase is the foundation of business architecture. Without it, we cannot achieve the benefits and vision that the discipline intends to provide. A business architecture knowledgebase enables an organization to do the following:

According to our research, the biggest obstacle to enterprise artificial intelligence (AI) adoption is a lack of available experts skilled in AI development. So how are organizations meeting or planning to meet their AI implementation needs? Results from our ongoing survey examining the adoption and application of AI technology in the enterprise — based on the initial responses from 107 participating organizations worldwide — helps to somewhat clarify this question.

Eradicating human interference from our enterprise processes gives us the opportunity to present streamlined digital processes that expedite valuable cust­omer activities related to our business that ultimately delight customers. That’s the goal of the digital enterprise.

A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.

A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.

Merchant mobile payment applications represent a first step toward frictionless commerce but achieving this initial milestone has been challenging in the US.

Merchant mobile payment applications represent a first step toward frictionless commerce but achieving this initial milestone has been challenging in the US.

This article provides specific ideas on how to improve CX, larded with examples, good and bad, from literature, case files, and first-hand experience.

As you read through the articles in this month’s issue, we invite you to consider the customer experience that your organization provides and what lessons our authors offer for improving CX and making it great.

As you read through the articles in this month’s issue, we invite you to consider the customer experience that your organization provides and what lessons our authors offer for improving CX and making it great.

I don’t know how to best identify the point in time when computers merged with communications and became customer utilities and entertainment devices, but clearly that transition was a major step toward creating the digital environment we all live in today.

The task organizational leaders face right now is how to turn their companies into resilient organizations. Though this is a question far beyond the scope of an Advisor, there are three basic capabilities resilient systems need to show: speed, flexibility, and diversity.

This Executive Update is the second in a series that focuses on how to accelerate the development of an organization’s business architecture. It explores how to leverage reference models to further accelerate business architecture development.    

Data-driven decision management is an approach to managing business that focuses on decision making that can be backed up with verifiable data.

It used to be that the services and functionality from Amazon Web Services (AWS) could only be afforded by companies with deep pockets and wide technical expertise. Today you can get AWS services at a low price point, making them in reach of nearly every company. But still, you need much of the same technical expertise to truly harvest the power of the cloud and its cost-saving promises.

It used to be that the services and functionality from Amazon Web Services (AWS) could only be afforded by companies with deep pockets and wide technical expertise. Today you can get AWS services at a low price point, making them in reach of nearly every company. But still, you need much of the same technical expertise to truly harvest the power of the cloud and its cost-saving promises.

We need to understand that a customer’s interactions with our company are just a small part of a bigger picture. The sum of the interactions a customer has with our company isn’t the customer experience, that is just part of the whole customer experience.