Article

Transforming the Customer Experience — Opening Statement

Posted June 18, 2018 in Business Agility & Software Engineering Excellence, Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal
Jeanne Bliss

As you read through the articles in this month’s issue, we invite you to consider the customer experience that your organization provides and what lessons our authors offer for improving CX and making it great.

About The Author
Jeanne Bliss
Jeanne Bliss pioneered the role of Chief Customer Officer (CCO) and held that role for over 20 years at such companies as Lands’ End, Microsoft, Coldwell Banker, and Allstate Corporations, where she moved the customer to the strategic agenda, creating transformational changes to the customer experience. As President of CustomerBliss, she now guides C-suites around the world on improving customers’ lives. She is a sought-after speaker and thought… Read More
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