Article

The Whole Customer Experience: Competing Beyond Products and Services

Posted June 18, 2018 in Business Technology & Digital Transformation Strategies Cutter Business Technology Journal
customer

This article provides specific ideas on how to improve CX, larded with examples, good and bad, from literature, case files, and first-hand experience.

About The Author
Paul Clermont
Paul Clermont is a Senior Consultant with Cutter Consortium's Business Technology & Digital Transformation Strategies practice. He has been a consultant in IT strategy, governance, and management for 30 years. His clients have been primarily in the financial and manufacturing industries, as well as the US government. Mr. Clermont takes a clear, practical view of how information technology can transform organizations and what it takes to… Read More
Not a member? Gain Access to the Cutter Experts today — register now to read select open-access articles.