This article provides specific ideas on how to improve CX, larded with examples, good and bad, from literature, case files, and first-hand experience.
Article
The Whole Customer Experience: Competing Beyond Products and Services
Posted June 18, 2018 in Business Technology & Digital Transformation Strategies Cutter Business Technology Journal
About The Author
Paul Clermont is a Senior Consultant with Cutter Consortium's Business Technology & Digital Transformation Strategies practice. He has been a consultant in IT strategy, governance, and management for 30 years. His clients have been primarily in the financial and manufacturing industries, as well as the US government. Mr. Clermont takes a clear, practical view of how information technology can transform organizations and what it takes to… Read More
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