Advisor

The 99% Solution

Posted May 17, 2007 | Leadership | Leadership |

Whenever any organization says that problems with an IT project effort are "99% fixed" -- as US Airways President Scott Kirby did a few months ago when describing the then less-than-stellar introduction of its "integrated" reservation system -- my risk antennae start to tingle (for more background, see "Flying Is So Muc

About The Author
Robert Charette
Robert N. Charette is a Cutter Fellow and a member of Arthur D. Little’s AMP open consulting network. He is also President of ITABHI Corporation and Managing Director of the Decision Empowerment Institute. With over 40 years’ experience in a wide variety of technology and management positions, Dr. Charette is recognized as an international authority and pioneer regarding IT and systems risk management. Along with being a Contributing Editor to… Read More
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