Are Organizations Realizing Benefits from Their CX Practices?

You are here

Are Organizations Realizing Benefits from Their CX Practices?

Advisor
Posted March 26, 2019 in Data Analytics & Digital Technologies


For most organizations implementing customer experience (CX) management practices, it is still too early to tell if their efforts are actually paying off. This finding comes from the preliminary results of Cutter's ongoing CX management survey. This Advisor explores this finding and others and discusses why organizations are still waiting to realize measurable benefits from their initiatives.