Advisor

Backsourcing vs. the Hotel California Syndrome

Posted January 25, 2011 | Leadership | Leadership |

"Backsourcing" is the general term used to describe the "repatriation" of IT or other outsourced services. The term first gained prominence about five years ago with two much-publicized failures. Frequently quoted is the decision by Sears to back out of its megadeal in 2005, a year after it had signed. There is also the JPMorgan Chase backsourcing case, also announced in 2005 [1].

About The Author
Jim Love
Jim Love teaches in the master’s program at the University of Waterloo’s Centre for Business Entrepreneurship in Technology. Mr. Love was a founding partner at Performance Advantage, a strategic IT and business consulting boutique focused on outsourcing for the mobile, social, "IT as a service" world. With more than 35 years in business and technology, he has served clients ranging from multinational firms to entrepreneurial startups. Prior to… Read More
John Berry
John Berry Senior Consultant John Berry is a management consultant with extensive experience in helping organizations execute strategies designed to deliver breakthrough value from IT and other investments. He is the inventor of a portfolio of strategic planning and value analysis methodologies that guide managers in their IT investment and sourcing decisions. He is also the author of Tangible Strategies for Intangible Assets (McGraw-Hill, 2004… Read More
Kevin Berry
Craig Berry
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