Outsourcing is no longer a novel or innovative strategy. It has evolved into just another choice a manager can make as he or she thinks about how to do more and better with less. As the industry has matured, its actors have gotten better at defining sourcing strategies, crafting deals, surviving transitions, and putting in place the capabilities to manage complex, multiyear relationships. Yet in survey after survey, we can still see significant levels of dissatisfaction, in particular with regard to the value realized after the initial cost savings: