Business performance management (BPM) systems are quickly becoming mainstream. Dashboards, scorecards, key performance metrics, business activity monitoring, and other terms pop up perennially on the CIO agenda. Despite the continued optimism and often unquestioned head-first plunge into the deep end, there lurks a darker side to BPM that practitioners should contemplate. Problems include:
Article
BPM: Out of the Darkness and Into the Light
By Vince Kellen
Posted February 28, 2005 | Leadership | Leadership |
About The Author
Vince Kellen is a Fellow of Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and a frequent Summit speaker. He is currently CIO at the University of California San Diego (UCSD), a member of UCSD’s Chancellor's Cabinet, and Vice Chancellor and CFO of the UCSD senior management team. Dr. Kellen brings a rare combination of academic, business, and IT strategy experience to his role, with a focus on strategic… Read More
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