Abstract
This Executive Report provides a roadmap for IT action and offers a business oriented approach to maximizing the perception of IT effectiveness.
Executive Report
Business-Oriented Service Management: A Roadmap for IT
Posted August 31, 2011 | Technology |
About The Author
Bill Keyworth focuses on IT operational excellence. With more than 25 years' experience successfully defining technology and market trends within the IT service management industry, Mr. Keyworth has established a reputation as a credible and consistent voice in maximizing business value from IT operations. Leveraging telecom and network management experience gained at AT&T and Digital Equipment Corporation, he was among the first to identify… Read More
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