IT's value -- its direct impact on the business -- results from business process improvements and better connections with customers and suppliers. As stated in the previous article, financially focused, ROI-type computations are inadequate because they cannot capture the critical aspects of process improvement and customer/supplier connections.
Article
"Business Value": What the CFO and CIO Really Need to Worry About
By Bob Benson
Posted December 1, 2003 | Leadership | Cutter Benchmark Review
About The Author
Bob Benson applies more than 40 years of academic and corporate experience to assist companies and government agencies in understanding the business value of IT, strategic and financial IT management, strategic IT planning, effective IT application development, and IT governance. He has written more than 100 Cutter Consortium Advisors on business technology strategy and IT governance as well as additional Executive Reports, Updates, and Cutter… Read More
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