Article

Challenges and Success Factors in Global Test Outsourcing

Posted June 27, 2017 in Business Technology & Digital Transformation Strategies Cutter Business Technology Journal

Nowadays, many companies contract their testing functions out to third-party IT outsourcing companies. This process, referred to as test outsourcing, is common in the industry, yet it is rarely studied in the research community. To bridge this gap, we performed an empirical study on test outsourcing with 10 interviewees and 140 survey respondents. We investigated various research questions and found that customer satisfaction expectations, tight project schedule, and domain unfamiliarity are the top three challenges testers face. 

About The Author
Xiaochun Zhu
Xiaochun Zhu is VP and the Director of Software Quality Assurance at Insigma Hengtian, a joint venture company of State Street and Insigma Technology. Dr. Zhu received his PhD in com­puter science in2010 from Zhejiang University, one of the top three universities in China. His main research areas are quality assurance, software testing, and software engineering. He can be reached at joezhu@hengtiansoft.com.
Li Shanping
Shanping Li has been with Insigma Hengtian since 2004, where he serves as CIO. Dr. Li has been a professor of Zhejiang University since 1998. He works at the College of Computer Science and the College of Software Engineering. Dr. Li’s main research areas are software engineering, distributed computing, and the Linux kernel. He received his master’s degree in 1987 and his PhD in 1993, both in computer science, from Zhejiang University. He can be… Read More
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