Top 3 Challenges to CX Adoption in the Enterprise

Posted August 12, 2020 in Cutter Business Technology Journal
This Advisor looks at three of the challenges facing customer experience (CX) initiatives in the enterprise: problems providing seamless CX across all customer channels, a lack of CX professionals in the organization, and difficulty defining/mapping CX.
About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), cognitive systems, machine learning, conversational computing, and advanced analytics. He also… Read More
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