Channeling the Flow

Advisor

Posted August 10, 1999 in Business Technology & Digital Transformation Strategies

The recent barrage of articles in the information technology press regarding enterprise information portals are heralding several converging trends:

	The Team Is Where It’s At!
	Better CX Via Customer Journey Mapping Tools and Service Blueprints
	Who’s in Charge Here? The Rising Role of the Chief Customer Officer
	The Future of API Platforms and How to Get There
	Digital Architecture: The Spark for Transformation — An Introduction
	Strategies to Meet the Challenges of Dissent

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