Chatbots and intelligent virtual assistants are receiving a lot of interest from companies across various industries wanting to add capabilities to mobile apps and popular messaging systems that will enable customers to conduct common interactions in a conversational manner via speech and natural language-text-powered interfaces. This Advisor looks at the trends and developments in this area.
Advisor
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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