Business process outsourcing (BPO) is inherently a collaborative activity in which the buyer and vendor are equally well served by creating a partnership rather than a rigid "utility modeled" relationship in which the only concerns are payment, measurement, and specific service.
Executive Summary
Collaboration Issues in Vendor Relations
By Brian Dooley
Posted May 31, 2006 | Leadership | Leadership |
About The Author
Brian J. Dooley is an author, analyst, and journalist with more than 30 years' experience in analyzing and writing about IT trends. Mr. Dooley has written seven books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. He is the founder and past President of the New Zealand Chapter of the Society for Technical Communication and initiated the Graduate Certificate in Technical Communication program at Christchurch… Read More
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