Offering connected products can require a company to reinvent itself; in effect, to transform from a product-oriented business into a service-oriented business. Moreover, it is likely that it will also require the business to transition into a software and services provider -- at least to some extent.
Advisor
Connected Products and Services: Issues, Considerations, and Caterpillar's Approach
By Curt Hall
Posted April 14, 2015 | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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