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Contrasting Efficiency with Effectiveness

Posted June 5, 2013 | Leadership |

Efficiency has been the mantra of systems approaches from early work on time and motion, through the business process reengineering movement, to the latest manifestation in Six Sigma. The organization has been seen as a machine or manufacturing process to be managed through the definition and measurement of defined outcomes. In consequence, method and tools have imitated the manufacturing process: defining output, managing process, monitoring for deviation.

About The Author
David Snowden
David Snowden is the founder and Chief Scientific Officer of Cognitive Edge, an independent organization that manages an open source approach to consultancy method as well as software development and research. He is a coauthor of the award-winning November 2007 Harvard Business Review cover article "A Leader's Framework for Decision Making" and the creator of the Cynefin Framework. Mr. Snowden's work extends across government and industry in a… Read More
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