I recently spent some time on hold with -- and occasionally actually speaking with -- "technical support" representatives.
Advisor
Convergence CRM to Accelerate "Personal" Service
Posted April 17, 2008 | Leadership | Leadership |
About The Author
Stephen J. Andriole is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Thomas G. Labrecque Professor of Business Technology at Villanova University. His specialty areas include digital transformation, emerging technology trends, cloud computing, social media, technology due diligence, software IP valuation, business technology strategy, business technology management, technology governance,… Read More
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