Cooks in a Messy Kitchen

Posted April 24, 2013 | |

This Cutter IT Journal article discusses how introducing humans into systems changes everything. It explains how we can improve such systems (including most IT operations) by using a directed exploration approach. Such exploration will usually identify customer value that far exceeds what one could discover with classical tools like market research, or as often happens, imposition by a priori mandate. 

About The Author
David Snowden
David Snowden is the founder and Chief Scientific Officer of Cognitive Edge, an independent organization that manages an open source approach to consultancy method as well as software development and research. He is a coauthor of the award-winning November 2007 Harvard Business Review cover article "A Leader's Framework for Decision Making" and the creator of the Cynefin Framework. Mr. Snowden's work extends across government and industry in a… Read More
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