Creating Great Customer Experiences

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Creating Great Customer Experiences

Executive Update
Posted September 27, 2017 in Business Technology & Digital Transformation Strategies, Digital Transformation & Innovation Bootcamp

In this Executive Update, we look at the most beloved companies and their best practices. We end with a list of questions you can ask about how to improve your customers’ experiences. We also discuss the role that vertical industry location, profit margins by industry, government regulation, and competition play in the customer experience management process to provide context to the explanation and management of customer experiences.