Executive Summary

Critically Thinking About CSFs in Enterprise Systems

Posted July 31, 2006 | Technology |

Complex enterprise-wide information systems (IS) packages are very popular today, and many organizations are implementing them in the hope that they will improve organizational efficiency and effectiveness. While the benefits can be significant, many organizations struggle to implement the selected system. Some organizations even bankrupt themselves during the process, while many more fail to fully exploit their systems and gain the expected benefits.

About The Author
Sue Newell
Sue Newell is a Professor of Information Systems and Management, at Sussex University. She has most recently worked at Bentley University in the USA and at Warwick University in the UK. She has a BSc and PhD from Cardiff University, UK. Sue's research focuses on understanding the relationships between innovation, knowledge and organisational networking (ikon) - primarily from an organisational theory perspective. She was one of the founding… Read More
Gary David
Gary C. David is an Associate Professor of Sociology at Bentley College. Dr. David received his BS in psychology and his MA in sociology from Central Michigan University and his PhD from Wayne State University in the field of sociology. Dr. David's research focuses on the role that interpersonal interactions play in the formation of intergroup relations as well as ethnographic studies of the workplace. He primarily conducts research in workplace… Read More
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