A group of packaged application vendors, including Siebel, SAP, UpShot, Avaya, Knowlagent, and PeopleSoft, is currently running a special advertising section on customer relationship management (see CRM).
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About The Author
Paul Harmon is an internationally known business consultant, technology analyst, and thought leader with a focus on applying new technologies and methodologies to real-world business problems. He began his career in artificial intelligence (AI) with the publication of his popular book, Expert Systems: AI for Business (coauthored with David King in 1983). As a decades-long Cutter Expert, Mr. Harmon authored various Cutter journals, including … Read More
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