From the 1920s to the 1990s, radio and television dominated our lives and drove a one-way connection from companies to customers.
Executive Summary
The Customer Connection: Client Communications, Data Collection, and Effecting Change in the Connected Age
Posted October 6, 2013 | Leadership | Technology |
About The Author
Peter Kaminski is a Cutter Expert and a member of Arthur D. Little's AMP open consulting network. He has served as technical cofounder for five Internet startups, including Socialtext, a leading provider of enterprise social software, and Yipes Communications, a pioneering provider of Ethernet WAN services. As a veteran Silicon Valley entrepreneur, Mr. Kaminski provides intelligent and experienced insight into discussions of product and service… Read More
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