It's not an overstatement to say Lean thinking is all about customer value. Anything that does not create customer value is waste and should be eliminated.
Advisor
About The Author
Steve Bell serves on the faculty of the Lean Enterprise Institute, and the Lean Global Network. He has published three books: Run Grow Transform, Lean IT and Lean Enterprise Systems. He is a recipient of the Shingo Prize for Operational Excellence, and coined the term “Lean IT.”
Mr. Bell has championed the convergence and collaboration across technology communities (including DevOps, Agile, Scrum, ITIL, ITSM, COBIT, ISO, and others) through… Read More
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