During life's more rational moments, no software development executive will ever deny that customer satisfaction is an important goal to achieve. The question is, in the midst of quickly evolving technologies, escalating customer expectations, and increasing competitive pressures, how do you achieve it?
Executive Summary
Customer-Focused Development: The Art and Science of Conversing with Customers
By Sam Bayer
Posted March 31, 2001 | Technology |
About The Author
Sam Bayer Cutter Consortium Consultant Dr. Sam Bayer is a Senior Consultant with Cutter Consortium's Agile Product & Project Management practice. He is the founder of MarketAcuity, a consultancy established in 2001 dedicated to… Read More
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