Advisor

Customer Service and CX Management: IPA Can Help

Posted September 7, 2021 in Data Analytics & Digital Technologies
chatbot
Organizations are now implementing more advanced intelligent virtual assistants and smartbots as part of their IPA efforts due to their ability to automate more comprehensive customer engagements. This Advisor explores the benefits and applications of AI in customer self-service applications.
About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. He has extensive experience as an IT analyst covering technology and application development… Read More
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