CX Management in the Enterprise, Part III: Benefits Sought from CX Adoption

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CX Management in the Enterprise, Part III: Benefits Sought from CX Adoption

Executive Update
Posted August 1, 2019 in Data Analytics & Digital Technologies


Curt Hall

In Part III of this Executive Update series on customer experience (CX) management in the enterprise, we examine findings pertaining to the benefits organizations hope to obtain from implementing CX practices and technologies.