Outcomes are becoming the moments of truth for customers and employees alike, developing into the points where value is created for the business. Shifting the dial is not about changing capabilities; it’s about changing the way organizations look at what people really need and delivering that as an outcome. This is a competitive differentiator now and will become an essential hygiene factor for competing tomorrow.
Advisor
About The Author
Mike Clark is a business designer and digital technologist. He is the founder of Cohesion 360, a boutique innovation consultancy that helps organizations evolve their businesses to deliver maximum customer and business value in a digital age. Mr. Clark excels at seeing natural connections and bringing clarity and simplicity to complex business and customer problems. He combines depth with pragmatism, creativity, and innovation with a focus on… Read More
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